Frequently asked questions

Yes. Every item is made to order, so production happens before shipping. Your order may be made and shipped from more than one location.

Check the delivery estimate at checkout for your items and address. An estimate marked “including production” covers both making and shipping your item. A shipping or transit estimate on its own does not include production time.

Estimates are not guaranteed arrival dates. If you need something for a particular date, email smutpop@icloud.com before ordering so we can check the current estimate. See the shipping policy for more information.

We currently accept orders for delivery within the United States only. Available delivery services depend on your items and address and are shown at checkout.

US standard shipping is free on apparel, bags, accessories, home items, and gifts when your cart reaches $75 after discounts, before taxes and shipping.

Your whole cart counts toward the $75 threshold, including art prints. However, all art prints—framed or unframed—keep their regular shipping charges, even in an order that qualifies for free merchandise shipping. Express shipping is excluded. Checkout shows the shipping charges for your order before you pay.

Items may be produced at different locations and shipped separately. Art prints and merchandise may arrive at different times, and separate packages may have their own tracking information.

Shipping confirmations and tracking information are provided when available after dispatch. If you have a question about a shipment, email smutpop@icloud.com with your order number.

Check the fit information and any size guide on the individual product page. Fits vary between products, so use that item’s measurements rather than assuming the same size across the shop.

For jerseys with Smutpop’s Fit Note, read the advice about the intended roomy fit before choosing. If you’re unsure, email smutpop@icloud.com before ordering. Because everything is made to order, we generally don’t accept exchanges for a size selected incorrectly, except where applicable law requires otherwise.

Check the details and care information on the product page and follow the care label supplied with your item. Materials and finishes vary, so the same care instructions won’t suit every product.

If you can’t find the information you need, email smutpop@icloud.com with the product name.

Art prints are available as framed or unframed. Check the finishes listed on your chosen product and select the option you want before adding it to your cart.

“Print Only” means the physical art print without a frame. Where offered, framed and framed-with-mat options are listed separately. The available combinations depend on the print size and product.

Measure the space where you plan to display the print, then check the sizes and finish details on its product page. Review the selected size and framing option in your cart before checking out.

If you’re unsure which option you’re looking at, email smutpop@icloud.com before ordering. All art prints have their regular shipping charges, including in orders over $75.

Every Smutpop item is made to order. We generally don’t accept returns or exchanges for a change of mind or a size selected incorrectly, except where applicable law requires otherwise.

Damaged, defective, or incorrect items are handled separately. Please read the return and refund policy for the full details. Your rights under applicable consumer law are not limited by this FAQ.

Email smutpop@icloud.com as soon as possible, preferably within seven days of delivery. Include your order number, a description of the issue, and clear photos if available. This preferred reporting timeframe does not limit your legal rights.

We’ll review the issue with you and arrange an appropriate replacement or refund. Contact us before sending anything back so we can provide the correct instructions. See the return and refund policy for details.

Email smutpop@icloud.com with your order number as soon as you spot an issue. Because items are made to order, changes may not be possible once production or shipping has begun. We’ll check what’s possible for your order.

If we cannot ship within the timeframe stated for your order, the shipping policy explains how we’ll contact you about the delay and your options.

If your parcel is delayed, missing, or marked delivered but you can’t locate it, email smutpop@icloud.com with your order number and the tracking information you have. We’ll help investigate with the production partner and carrier.