Refund policy

All Sales Are Final (Mostly)

Because many of our items are made to order, limited edition, or handmade, we generally do not accept returns or exchanges.

That said — if something arrives damaged or incorrect, we’ve got you.

Damaged or Incorrect Items

If your order arrives damaged, defective, or not what you ordered:

• Contact us within 7 days of delivery
• Include:
  
• Your order number
• A clear photo of the issue
  
• Email: smutpop@icloud.com

If approved, we’ll offer:

• A replacement, or
• A refund (your choice, when possible)

Non-Returnable Items

The following items cannot be returned or exchanged:

• Made-to-order items
• Custom items
• Sale or discounted items
• Digital downloads
• Items damaged due to normal wear, misuse, or improper care

Shipping Issues

• We are not responsible for lost or stolen packages once marked as delivered
• Double-check your shipping address before placing your order
• If a package is returned to us due to an incorrect address, the buyer is responsible for reshipping costs