Refund policy

All Sales Are Final (Mostly)

Because many of our items are made to order, limited edition, or handmade, we generally do not accept returns or exchanges.

That said — if something arrives damaged or incorrect, we’ve got you.

Damaged or Incorrect Items

If your order arrives damaged, defective, or not what you ordered:

Contact us within 7 days of delivery
Include:

Your order number
A clear photo of the issue

Email: smutpop@icloud.com

If approved, we’ll offer:

A replacement, or
A refund (your choice, when possible)

Non-Returnable Items

The following items cannot be returned or exchanged:

Made-to-order items
Custom items
Sale or discounted items
Digital downloads
Items damaged due to normal wear, misuse, or improper care

Shipping Issues

We are not responsible for lost or stolen packages once marked as delivered
Double-check your shipping address before placing your order
If a package is returned to us due to an incorrect address, the buyer is responsible for reshipping costs

Frequently asked questions

Our return window is 30 days, however, Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.

We will work quickly to ship your order as soon as possible. We utilize print on demand, which means each piece is custom printed and made for you, alleviating waste. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location and product. If you have any rush needs, reach out and we’ll work with you to see what’s possible.

There are multiple ways to reach out to me!

1. The best is to use the contact form which you can find in the page navigation at the top.

2. Reach out to smutpop@icloud.com

3. DM me on insta or bsky

xoxo

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