Refund policy

Last updated: October 28, 2026

Every Smutpop product is made to order. We generally do not accept returns or exchanges for change of mind or a size selected incorrectly, except where applicable law requires otherwise. Please review the product details and size guide before ordering.

Damaged, defective, or incorrect items

If something arrives damaged, defective, or different from what you ordered, email smutpop@icloud.com as soon as possible, preferably within seven days of delivery. Include your order number, a description of the issue, and clear photos if available. This preferred reporting timeframe does not limit any rights or remedies you have under applicable law.

We will review the issue with you and arrange an appropriate replacement or refund, taking account of the circumstances and your legal rights. No final-sale, made-to-order, custom-order, or discounted-item exclusion removes remedies that the law requires.

Approved returns

Contact us before sending an item back. If a return is needed, we will email the correct return address and instructions for that particular item. Do not send an item to a production facility or an address on the parcel without our instructions.

For a damaged, defective, or incorrect item for which Smutpop is responsible, we will provide a prepaid return method or reimburse reasonable return shipping costs agreed with us in advance. No restocking fee applies to these returns. Other shipping amounts will be refunded where required by applicable law.

Refund timing

We will initiate an approved refund to the original payment method within 10 business days of approval. Your bank or payment provider may need additional time to post it. Contact smutpop@icloud.com if your refund has not arrived when expected.

Shipping problems and cancellations

If your parcel is delayed, lost, or marked delivered but cannot be located, contact smutpop@icloud.com so we can help investigate. See our Shipping policy for production estimates, delivery information, and your options if shipment is delayed. We do not exclude any delivery-related remedies required by law.

Your legal rights

This policy is in addition to your rights under applicable consumer law. It does not limit non-waivable warranties, remedies for defective or misdescribed goods, or other statutory rights. Normal wear, misuse, or improper care is assessed according to the circumstances and applicable law.